TCS announces changes in senior management personnel positions
29-Jul-2023
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Tata Consultancy Services (TCS), India’s largest software company, has rolled out a new operating structure, the first significant move by CEO K Krithivasan after he took charge on June 1. TCS also rejigged its senior leadership, adding several new senior executives, global heads and veterans who have spent over 18-30 years with the company. On July 29, the company said that based on the discussions with customers and associates over the last couple of months, TCS will be able to deliver the best value to the customers by synergising its domain and contextual knowledge across units. "In this context, we have announced the new operating structure, which regroups our existing Industry Solutions Unit (ISUs) along industry segments into key business groups. The above changes will help in deepening customer centricity, which is pivotal to our growth," a company spokesperson said in a statement. The move appears to be a grudging reversal of the reorg that TCS unveiled earlier; while clients will still be grouped into four buckets based on their account size, they will ultimately be housed within industry verticals The previous restructuring plan was unveiled in April 2022 by former CEO and MD Rajesh Gopinathan. As per the structure, the company divided clients into four distinctive business groups depending on a client’s journey with it instead of verticals and geographies. This had become a major bone of contention for senior leaders and vertical heads. These structures were the acquisition group, relationship incubation group, enterprise group and finally business transformation group. Each of these groups had a different head too. People familiar with the development said that the concept of grouping clients based on the relationship maturity is being retained in the new plan, but under the umbrella of the verticalised business group. Beyond that, it's a reshuffle of responsibilities at the senior-most level. The Industry Solutions Unit (ISU) structure and customer-facing layer have not been touched.
